Welcome to roothaven.shop!
Q: Why are you holding a clearance sale?
Due to continuously rising operating costs, increased logistics fees, and fierce market competition in recent years, the company has been operating at a loss for an extended period.
After careful evaluation, we have decided to enter a loss-making clearance phase to alleviate inventory pressure and gradually optimize our business structure.
During the clearance period, all items are sold below cost price; sales are strictly while supplies last, and items will not be restocked.
Q: How can I contact you?
Nela Barrones Garcia
Email: nela.barrones@roothaven.shop
Phone: 606 859 883
Address (Operations & Shipping Center):
Ceramistas 2-21, Paterna, Valencia (V), 46980, Spain
Paterna
Spain
Q: How long does order processing take?
All orders are processed on the same day.
Q: How long does shipping take?
Standard shipping times are as follows:
Shipping Time: 2 days
Origin: Spain
Q: Where do you ship from?
All orders are shipped from our warehouse in Spain.
Q: Can I return items?
Yes.
Return Period: You may request a return within 30 days.
Items must remain in reasonably good condition (unless the return is due to a quality defect).
Clearance items specifically marked as “non-returnable” on the product page are exempt from this policy.
Q: How long does it take to receive a refund?
Refund Processing Time: Refunds are processed within 3 days.
Refunds are returned to the original payment method (e.g., credit card, PayPal).
The actual time it takes for the funds to appear in your account may vary depending on your bank or payment platform.
Q: What payment methods do you accept?
We typically accept:
Credit / Debit Cards
PayPal (where applicable)
Other secure payment gateways
All payments are processed through encrypted channels to ensure transaction security.
Q: What should I do if I entered the wrong shipping address?
Please contact customer support as soon as possible (within the same day); the shipping address can be updated provided the order has not yet been shipped.
Q: Can I cancel an order?
You may request to cancel an order before it has been shipped. Once an order has been shipped, it cannot be canceled; you must wait to receive the package and then request a return.
Q: Why might there be shipping delays?
Due to the high volume of orders during our clearance sale, slight delays may occur; however, we will still process your orders as quickly as possible on the same day.