Overview roothaven.shop is a European online store specializing in gardening and bonsai products, serving customers across Europe and internationally. Due to continuously rising operating costs, increased logistics fees, and fierce market competition in recent years, the company has been operating at a sustained loss for an extended period. Following a careful assessment, we have now entered a liquidation phase to clear our remaining inventory at a loss.
Shipping Information All orders are shipped from the following location: Nela Barrones Garcia Email: nela.barrones@roothaven.shop Phone: 606 859 883 Shipping Address (Fixed Warehouse Information): Ceramistas 2-21, Paterna, Valencia (V), 46980, Spain Paterna Spain Country of Origin: Spain
Order Processing Time All orders adhere to the following standard: Order Processing Time: Same-day processing Orders enter the processing workflow immediately upon successful payment. Once an order is confirmed, warehouse picking and shipping will be arranged as quickly as possible.
Shipping Duration Standard Shipping Time: 2 days Origin: Spain Actual delivery times may vary slightly depending on the logistics carrier or specific region.
Delivery Coverage We currently offer delivery to: Most regions within Europe Selected international regions (subject to logistics service availability) Specific countries eligible for delivery will be displayed on the checkout page.
Shipping Fees Shipping costs are automatically calculated on the checkout page. During the liquidation period, select orders may qualify for promotional discounts or free shipping offers (as indicated on the website).
Liquidation Shipping Notes As we are currently in a liquidation phase: All product inventory is limited. We will not be restocking any items. Orders will be prioritized for rapid processing. Minor delays may occur during peak periods.
Order Delays and Special Circumstances Delivery times may be extended under the following circumstances: Delays caused by logistics carriers Public holidays or regional transport restrictions Adverse weather conditions or force majeure events We will make every effort to ensure that orders are delivered within a reasonable timeframe.
Return and Refund Timeline Return Request Period: Within 30 days Refund Processing Time: Funds credited within 3 days (Refunds will be issued via the original payment method; actual receipt time may vary slightly depending on the bank or payment platform.)
User Responsibilities Users must ensure the following: Provide an accurate and complete shipping address Ensure that contact information is valid Promptly update any incorrect information before the order is shipped