Data Controller This website, roothaven.shop, is operated and managed by the following entity: Nela Barrones Garcia Email: nela.barrones@roothaven.shop Phone: 606 859 883 Address: Ceramistas 2-21 Paterna, Valencia (V), 46980 Spain
About Us This website is an online store specializing in European gardening and bonsai products, serving customers across the European region. Due to continuously rising operating costs, intensified market competition, and increased logistics expenses in recent years, the company has been operating at a loss for an extended period. After careful evaluation, we have decided to enter a liquidation phase to reduce inventory pressure and gradually restructure our business operations. This operational adjustment will not affect our commitment to protecting user data.
Information We Collect When you use this website, we may collect the following types of information: Name, shipping address, and contact details Email address Payment and order information (processed via third-party payment platforms) Browsing behavior data (such as Cookies and access logs) Customer support communication records
Purposes of Data Use We collect information for the following purposes: Processing orders and delivering products Providing customer support services Improving the website experience and product offerings Preventing fraud and ensuring transaction security Compliance with legal and tax requirements
Legal Basis (GDPR) Within the framework of applicable European data protection regulations (GDPR), we process your data based on the following grounds: Contractual performance (order processing) Legal obligations (tax and financial records) Legitimate interests (business operations and security protection) User consent (marketing emails or Cookie usage)
Data Retention Period We retain your personal data only for as long as necessary: Order data: Retained for a maximum of 5–10 years (in compliance with legal requirements) Customer support records: Retained for a maximum of 24 months Marketing data: Retained until the user unsubscribes or withdraws their consent
Cookies and Tracking Technologies This website uses Cookies for the following purposes: Shopping cart functionality Maintaining login status Statistical analysis of website traffic Advertising and marketing optimization You can disable Cookies through your browser settings; however, some website features may not function correctly if you do so.
Data Sharing We do not sell your personal data; however, we may share it under the following circumstances: Payment processing service providers Logistics and delivery partners When required by legal or regulatory authorities All third parties are required to comply with data protection obligations.
Data Security We implement reasonable technical and organizational measures to protect your data, including: SSL encrypted transmission Secure payment interfaces Restricted internal access permissions However, data transmission over the Internet cannot be guaranteed to be 100% secure.
User Rights (GDPR Rights) You have the right to: Access your personal data Correct inaccurate data Request data deletion (the “Right to be Forgotten”) Restrict or object to data processing Data portability
Policy Updates We may update this Privacy Policy from time to time. Any updates will be posted on this page and will take effect immediately.