Basic Information This website, roothaven.shop, is operated by the following entity: Nela Barrones Garcia Email: nela.barrones@roothaven.shop Phone: 606 859 883 Company Address (Shipping & Operations Address): Paterna Ceramistas 2-21, Paterna, Valencia (V), 46980, Spain Origin of Shipment: Spain
Service Description This website is an online retailer specializing in gardening and bonsai products, primarily providing online sales and logistics/delivery services to European and international markets.
Business Status & Clearance Sale Notice Due to continuously rising operating costs, increased logistics expenses, and intense market competition in recent years, our store has been operating at a sustained loss for an extended period. After careful evaluation, we have decided to enter a clearance sale phase—selling inventory below cost—in order to alleviate inventory pressure and optimize our business structure. During the clearance period: All items are being sold at prices below cost. Inventory is limited; sales are strictly while stocks last, and items will not be restocked. Normal order fulfillment remains unaffected. Minor delays in logistics and order processing may occur.
Order Processing & Shipping Times All orders adhere to the following fixed processing and delivery rules: Order Processing Time: Processed on the same day. Shipping Time: Delivered within 2 days. Origin of Shipment: Spain. Note: Once payment is successfully completed, orders will enter the processing workflow on the same day and will be handed over to the logistics carrier for dispatch as soon as possible.
Pricing and Payment All prices are denominated in Euros (EUR) or the currency indicated on the website. During clearance sales, prices may be set below cost. We reserve the right to adjust prices at any time. Payments are processed via third-party payment platforms (e.g., Stripe, PayPal, etc.).
Return Policy Users may request a return within 30 days of receiving their order. Returned items must remain in substantially original condition (unless the return is due to a quality defect). Return requests must be submitted via our customer service email. Clearance items explicitly marked as “non-returnable” on the product page are exempt from this Return Policy.
Refund Policy Refunds will be processed once the returned items have been verified. Refund Processing Time: Completed within 3 days. Refunds will be issued to the original payment method (e.g., credit card, PayPal, etc.). If the actual time for the funds to appear in your account varies due to delays caused by banks or payment platforms, the timeline determined by the third party shall prevail.
User Responsibilities Users agree to: Provide accurate and valid shipping information. Refrain from placing malicious orders or engaging in system attacks. Refrain from misusing website features or engaging in fraudulent activities.
Intellectual Property All content on this website—including, but not limited to: Product images Copywriting and text content Page design —is the exclusive property of this website or its licensors and may not be used or reproduced without permission.
Limitation of Liability To the fullest extent permitted by law: The Company shall not be held liable for any indirect or consequential damages. We do not guarantee that the system will be entirely uninterrupted or error-free. We shall not be held liable for delays caused by shipping carriers. Delivery times may be affected by force majeure events (e.g., adverse weather, strikes, etc.).
Privacy and Data Protection The processing of user data is governed by our Privacy Policy and complies with the European Union’s General Data Protection Regulation (GDPR).
Modification of Terms We reserve the right to modify these Terms of Service at any time; the updated version shall become effective immediately upon its publication on the website.