Overview Welcome to roothaven.shop. We are a European online store specializing in gardening and bonsai. Due to continuously rising operating costs, increased logistics fees, and fierce market competition in recent years, the company has been operating at a loss for an extended period. Following a careful assessment, we have now entered a clearance phase to liquidate our remaining inventory.
Refund Eligibility Refunds are applicable in the following situations: Items damaged during transit Receipt of incorrect items Failure to receive the order (confirmed as a logistics anomaly) Valid return requests submitted within the 30-day return period
Return and Refund Timeline Policy Our store adheres to a standardized policy: Return Request Period: Within 30 days (calculated from the date of receipt/delivery) Refund Processing Time: Funds credited within 3 days Refunds will be issued via the original payment method (Credit Card / PayPal, etc.) Actual receipt of funds may experience slight delays depending on the bank or payment platform used
Clearance Item Refund Policy Due to the nature of clearance sales: Certain items may be marked as “Clearance Specials” If a product page explicitly states “Non-returnable Item,” the standard refund policy does not apply Clearance status does not affect your right to a refund for quality-related issues Refunds or replacements may still be requested for any items exhibiting quality defects
Refund Request Process To request a refund, please follow these steps: Contact Customer Service via email Provide your Order Number and a description of the issue Provide supporting photos Await review and confirmation The refund process will be initiated once the request has been approved
Non-Refundable Situations Refunds may be denied in the following situations: Delivery failure resulting from an incorrect address provided by the user Items that have been used or damaged by the user Requests submitted after the 30-day return period has expired Non-returnable clearance items where the issue is not quality-related
Order Processing and Shipping Information Order Processing Time: Same-day processing Shipping Time: 2 days Origin of Shipment: Spain
User Responsibilities Users are required to ensure the following: Provide accurate order information Submit return requests within the designated return period Keep items in their original, intact condition (for non-quality-related returns)
Contact Us For any questions regarding refunds, please contact: Nela Barrones Garcia Email: nela.barrones@roothaven.shop Phone: 606 859 883 Address: Ceramistas 2-21, Paterna, Valencia (V), 46980, Spain